Win Win Parenting

Win Win Parenting Apply Now or Request Additional Information Win Win Parenting Workplace Programs: Confident and Effective Parents for more Focused and Productive Employees. BSI are currently offering a new training initiative called Win Win Parenting, which is designed for forward thinking organisations, to enable working parents to better manage the work-family interface and succeed…

‘Train The Trainer’

‘Train The Trainer’ Apply Now or Request Additional Information Customised programs can be drawn from the following content and can be fine-tuned in the light of discussions with management and participants. Fundamentals of Adult Learning Types of learning – knowledge, skills & attitude Understanding adult learning principles Modes of thinking – systematic steps to presenting…

Customer Service Strategies

Customer Service Strategies The courses include (Each session is 4 hours) : SESSION 40 – Customer Psychology Treating customers as individuals – Who are you dealing with? Reading your customer’s style and expectations Adjusting your style to become more effective Dealing with misinterpretation Coping with over-sensitivity Using behaviours that build rapport Recognising behavioural changes under stress…