BSB50320 Diploma of Human Resources Management



The Program is delivered over 12 months using our blended model of delivery which uses a combination of face-to-face / virtual workshops (including specialised Masterclass Sessions), on-line learning  and self-paced learning. The Program includes 12 days face-face (12 Units), delivered one day each month.  Each session is followed by self-directed learning time that includes readings, negotiated workplace activities and work related projects and simulations / scenarios to be completed and submitted.


Our blended delivery model is designed to enable the sharing through learning of human resource management issues and experiences with likeminded people. The focus of this program is very much on “how to” apply key human resource management principles into your business or workplace environment.


Participants in this Program have up to 12 months to complete.


At the completion of this Program, you will have learned how to:

  • Develop the skills you need to research, design, implement and communicate effectively with colleagues and teams about Human Resource matters
  • Equip yourself with models and frameworks to tackle everyday Human Resource management challenges
  • Strengthen your ‘hard skills’, like managing employee and industrial relations, utilising data, implementing HR practice and delivering organisational learning and development.
  • Develop the technical knowledge to manage Human Resource projects and initiatives and implement HR related operational plans.
  • Develop your people skills through a journey of self-discovery and learning.


Eligibility Requirements


To be eligible to enrol in the Diploma of Human Resources Management potential Students need to meet the following pre-requisites:


2 years demonstrable full time relevant work experience


Have successfully completed or evidence of enrolment in the following units


BSBHRM411 Administer performance development processes;
BSBHRM412 Support employee and industrial relations;
BSBHRM415 Coordinate recruitment and onboarding; and
BSBHRM417 Support human resource functions and processes.


Equivalent competencies are predecessors to these units, which have been mapped as equivalent OR two years equivalent full-time relevant work experience.


Successful completion of all units of competency will result in the award of a nationally recognised Diploma of Human Resources Management from the Business Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see

Core Units

BSBHRM521 - Facilitate performance development processes

1. Plan facilitation of performance development process.

2. Coordinate performance development process.

3. Coordinate individual or group learning and development.

BSBHRM522 Manage employee and industrial relations

1. Develop ER and IR policies and plans.

2. Implement ER and IR policies and plans.

3. Manage negotiations to resolve conflict.

BSBHRM523 Coordinate the learning and development of teams and individuals

1. Coordinate creation of learning opportunities.

2. Coordinate learning.

3. Monitor and improve learning effectiveness.

BSBHRM524 Coordinate workforce plan implementation

1. Research workforce requirements

2. Coordinate workforce objectives and strategies

3. Coordinate implementation of initiatives

4. Monitor and evaluate workforce trends

BSBHRM527 Co-ordinate HR functions and processes

1. Determine strategies for delivery of human resource functions and processes.

2. Coordinate the delivery of HR functions and processes

3. Evaluate human resource functions and processes

4. Coordinate integration of business ethics in human resource practices

BSBOPS504 Manage business risk

1. Establish risk context

2. Identify risks

3. Analyse risks

4. Select and implement treatments

BSBWHS411 Implement & monitor WHS policies, procedures and programs

1. Provide information to work team about WHS policies and procedures

2. Implement and monitor work team consultative arrangements for managing WHS

3. Implement and monitor organisational procedures for providing WHS training to work team

4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks

5. Implement and monitor organisational procedures for maintaining WHS records

Elective Units

BSBHRM525 Manage recruitment and onboarding

1. Develop recruitment and onboarding policies and procedures

2. Manage recruitment process

3. Manage staff onboarding

BSBLDR523 Lead and manage effective workplace relationships

1. Establish effective workplace relationship processes

2. Manage effective workplace relationships

3. Review management of workplace relationships

BSBCMM511 Communicate with influence

1. Identify communication requirements

2. Negotiate to achieve agreed outcome

3. Participate in and lead meetings

4. Make presentations

BSBHRM529 Coordinate separation and terminations processes

1. Assist development of policies and procedures

2. Coordinate separation and termination

3. Coordinate exit interview process

BSBTWK501 Lead diversity and inclusion

1. Review diversity policy

2. Foster respect for diversity in the work team

3. Promote the benefits of diversity