ICT30120 Certificate III in Information Technology



This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.


Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.


Successful completion of all units of competency will result in the award of a nationally recognised Certificate III in Information Technology from the Information and Communications Technology Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.

Core Units

BSBCRT301 - Develop and extend critical and creative thinking skills

1. Develop a questioning mindset.

2. Generate ideas and responses.

3. Challenge, test and re invent ideas.

4. Enhance creative thinking skills

BSBXCS303 - Securely manage personally identifiable information and workplace information

1. Handle PII and workplace information responsibly.

2. Store and share PII and workplace information securely.

3. Apply information protection protocols.

BSBXTW301 - Work in a team

1. Identify individual work tasks within a team.

2. Contribute effectively to team goals.

3. Work effectively with team members.

4. Communicate effectively with team leaders.

ICTICT313 - Identify IP, ethics and privacy policies in ICT environments

1. Identify principles underpinning organisational IP, ethics and privacy policy procedures.

2. Understand and apply principles underpinning organisational IP, ethics and privacy policy procedures.

3. Assist with non-compliance incident identification and recommendations.

ICTPRG302 - Apply introductory programming techniques

1. Establish application task.

2. Apply language syntax and layout.

3. Apply control structures.

4. Code using standard programming algorithms.

5. Test code.

6. Create a simple application and seek feedback

ICTSAS305 - Provide ICT advice to clients

1. Review client support issues.

2. Provide advice on software, hardware or network.

3. Obtain client feedback.

Elective Units

ICTICT219 - Interact and resolve queries with ICT clients

1. Prepare to interact with clients.

2. Respond to client queries.

3. Finalise client query process.

ICTICT221 - Identify and use specific industry standard technologies

1. Prepare to use industry specific technologies.

2. Implement industry specific technologies.

3. Evaluate performance of basic industry specific technology.

ICTICT310 - Identify and use industry specific technologies

1. Prepare to use technologies.

2. Implement and test technologies.

3. Evaluate industry specific technology performance.

ICTICT314 - Connect internal hardware components

1. Prepare to install internal hardware components.

2. Organise components.

3. Install components.

4. Evaluate modified system.

ICTSAS309 - Maintain and repair ICT equipment and software

1. Determine and undertake required equipment maintenance.

2. Diagnose and repair faults.

3. Update documentation and make recommendations for future maintenance.

ICTSAS311 - Maintain computer hardware

1. Prepare to maintain computer hardware.

2. Review computer hardware.

3. Develop maintenance plan.

4. Apply maintenance plan.