1. Provide a quality service experience.

2. Proactively respond to difficult service situations.

3. Resolve customer complaints.

4. Develop customer relationships.

1. Develop quality customer service practices.

2. Manage delivery of quality service.

3. Monitor and adjust customer service.

1. Identify conflict situations.

2. Resolve conflict.

3. Evaluate conflict resolution.

1. Allocate budget resources.

2. Monitor financial activities against budget.

3. Identify and evaluate options for improved budget performance.

4. Complete financial and statistical reports.

1. Prepare budget information.

2. Prepare budget.

3. Finalise budget.

4. Monitor and review budget.

1. Identify legal risks and compliance needs.

2. Research information required for legal compliance.

3. Consider legal risk management strategies and actions for legal compliance.

4. Ensure management of legal risks and compliance with legal requirements.

5. Maintain personal and organisational knowledge of legal risk management strategies and compliance requirements.

1. Develop staff rosters.

2. Present and communicate rosters.

3. Maintain rostering records.

4. Evaluate rosters.

1. Model high standards of performance and behaviour.

2. Develop team commitment and cooperation.

3. Manage team performance.

1. Monitor and improve workplace operations.

2. Plan and organise workflow.

3. Monitor and support team members.

4. Solve problems and make decisions.

1. Provide information on health, safety and security.

2. Monitor safe work practices.

3. Coordinate consultative arrangements for the management of health, safety and security issues.

4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks.

5. Coordinate health, safety and security training.

6. Maintain health, safety and security records and reports.

1. Build business relationships.

2. Conduct negotiations.

3. Make formal business agreements.

4. Foster and maintain business relationships.