This qualification reflects the role of individuals who have the primary responsibility of engaging the retail customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, and department stores. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant.
There are no entry requirements.
Applicants will be able to read, write, comprehend and speak English to the level required by a Retail Assistant.
13 units of competency must be completed to attain the qualification – 8 cores and 5 electives.
The core electives include:
SIRXCEG001 – Engage the Customer
SIRXCEG002 – Assist with Customer Difficulties
SIRXCEG003 – Build Customer Relationships and Loyalty
SIRXCOM002 – Work Effectively in a Team
SIRXIND001 – Work Effectively in a Service Environment
SIRXRSK001 – Identify and Respond to Security Risks
SIRXSLS001 – Sell to the Retail Customer
SIRXWHS002 – Contribute to Workplace Health and Safety
For further information about this qualification please contact firstname.lastname@example.org.
Employers – this qualification can be customised to the needs of your business.
Successful completion of all units of competency will result in the award of a nationally recognised SIR30216 Certificate III in Retail from the Retail Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.
This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see http://www.bsilearning.edu.au/funded-training/smart-and-skilled.