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Customer Service Strategies

Corporate Training, Customer Service Training

Customer Service Strategies The courses include (Each session is 4 hours) : SESSION 40 – Customer Psychology Treating customers as individuals – Who are you dealing with? Reading your customer’s style and expectations Adjusting your style to become more effective Dealing with misinterpretation Coping with over-sensitivity Using behaviours that build rapport Recognising behavioural changes under stress…

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Essential Customer Service Skills

Corporate Training, Customer Service Training

Essential Customer Service Skills The courses include (Each session is 4 hours) : SESSION 34 – Building Customer Focus The benefits of great service – for you and the customer! Who are your customers? Understanding and clarifying your customer’s needs Meeting your customer’s needs The importance of initiative and being pro-active Projecting the appropriate image to…