BSB40120 Certificate IV in Business (Leadership)

A Blended Learning Program


This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.


Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.


The BSB40120 Certificate IV in Business (Leadership) is a 12 month blended learning program consisting of 12 modules (with up to 12 months to complete). It includes 12 x virtual facilitated workshops (via Zoom) (1 per month) with each session followed by self-directed learning time, i.e. online learning, readings, negotiated activities, work related projects.


Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.

There are no entry requirements. It is expected that applicants will be able to read, write and communicate to the level required in the workplace. An applicant’s Language, Literacy and Numeracy (LLN) is screened during the enrolment process. If an applicant requires additional support for their LLN skills, this is reviewed on case-by-case basis.


Learners must have computer skills and a computer with a working camera and microphone, MS Office, and a reliable connection to the internet to participate in this course (for workshop participation, eLearning, research and assignment purposes).


For further information, please contact


The Program Units (6 core, 6 elective units):

Successful completion of all units of competency will result in the award of a nationally recognised BSB40120 Certificate IV in Business (Leadership) from the Business Services Training Package.


Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for the units of competency they have been deemed competent in.


Recognition is available for this qualification –see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see

Core Units

BSBCRT411 - Apply critical thinking to work practices

  • Establish role of critical thinking in workplace
  • Lead critical thinking process
  • Develop critical thinking mindset

BSBTEC404 - Use digital technologies to collaborate in a work environment

  • Fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. Identifying opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBTWK401 - Build and maintain business relationships

  • Establish, maintain, build and improve business relationships

BSBWHS411 - Implement and monitor WHS policies, procedures and programs

  • Implement and monitor organisational WHS policies, procedures and programs in the relevant work area to meet legislative requirements

BSBWRT411 - Write complex documents

  • Plan documents
  • Draft text
  • Prepare final text
  • Produce document

BSBXCM401 - Apply communication strategies in the workplace

  • Prepare for communication
  • Use communication strategies to provide work instruction
  • Facilitate workplace communication
  • Monitor and support team communication

Elective Units

BSBPEF402 - Develop personal work priorities

  • Plan and implement personal work schedule
  • Review personal work priorities

BSBCMM411 - Make presentations

  • Prepare, deliver and review presentation

BSBCMM412 - Lead difficult conversations

  • Prepare for and facilitate difficult conversation
  • Follow up and review conversation

BSBLDR411 - Demonstrate leadership in the workplace

  • Prepare to demonstrate leadership
  • Align behaviour with organisational values
  • Model leadership behaviour

BSBXTW401 - Lead and facilitate a team

  • Plan team outcomes
  • Coordinate team and individuals
  • Support team
  • Monitor team performance

BSBOPS404 - Implement customer service strategies

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service