Level 7, 14 Martin Place
Sydney, NSW 2000
Unit 2C 32 Logan Road
Woolloongabba QLD 4102
1300 137 504
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
12 units of competency are required to complete the qualification consisting of 6 core units and 6 elective units as shown in the sample program below. The Program is delivered over 3-6 months (depending on learner experience and existing qualifications) using a combination of face-to-face sessions, role plays/simulations, practical demonstrations, and self-directed learning (that may include online learning, readings, workplace activities, work related projects). Learner Guides and Assessments are provided to all learners.
It is expected that applicants will have access to a workplace to complete their practical activities. Practical elements may also be undertaken using simulated activities.
Assessment includes written assessments (at the conclusion of each unit), completion of an on-job log book, and practical demonstrations / observations.
There are no entry requirements but it is expected that learners will be able to read, speak, comprehend and write English to a level required in the workplace. This is screened during the enrolment process.
Successful completion of all units of competency will result in the award of a nationally recognised SIT20316 Certificate II in Hospitality the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.
This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.
2. Improve workgroup processes.
3. Resolve issues, problems and conflict.
2. Source and use compliance information.
3. Source and use information on hospitality technology.
4. Update personal and organisational knowledge of the hospitality industry.
2. Provide service.
3. Complete operational tasks.
4. Complete end of shift duties.
2. Work with others to deliver service.
3. Provide feedback on customer service.
2. Address cross-cultural misunderstandings.