BSB40520 Certificate IV in Leadership and Management



This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.


Successful completion of all units of competency will result in the award of a nationally recognised Certificate IV in Leadership & Management from the Business Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see

Core Units

BSBLDR411 - Demonstrate leadership in the workplace

1. Prepare to demonstrate leadership.

2. Align behaviour with organisational values.

3. Model leadership behaviour.

BSBLDR413 - Lead effective workplace relationships

1. Prepare to lead workplace relationships.

2. Lead workplace relationships.

3. Review leadership.

BSBOPS402 - Coordinate business operational plans

1. Prepare to implement operational plan.

2. Implement operational plan.

3. Monitor operational performance.

4. Review operations based on performance.

BSBXCM401 - Apply communication strategies in the workplace

1. Prepare for communication.

2. Use communication strategies to provide work instruction.

3. Facilitate workplace communication.

4. Monitor and support team communication.

BSBXTW401 - Lead and facilitate a team

1. Plan team outcomes.

2. Coordinate team and individuals.

3. Support team.

4. Monitor team performance.

Elective Units

BSBLDR412 - Communicate effectively as a workplace leader

1. Prepare for communication

2. Engage in communication.

3. Review communication.

BSBLDR414 - Lead team effectiveness

1. Plan team outcomes.

2. Promote team cohesion.

3. Supervise team performance.

4. Liaise with management

BSBSTR401 - Promote innovation in team environments

1. Identify opportunities to maximise innovation.

2. Organise and agree on effective ways of working.

3. Support and guide colleagues to promote innovation.

4. Evaluate innovation ideas and promotion.

BSBWHS411 - Implement and monitor WHS policies, procedures and programs

1. Provide information to work team about WHS policies and procedures.

2. Implement and monitor work team consultative arrangements for managing WHS.

3. Implement and monitor organisational procedures for providing WHS training to work team.

4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks.

BSBOPS404 - Implement customer service strategies

1. Advise on customer service needs.

2. Support implementation of customer service strategies.

3. Evaluate and report on customer service.

BSBPEF401 - Manage personal health and wellbeing

1. Review health and wellbeing framework.

2. Develop and implement personal health and wellbeing strategy.

3. Review personal health and wellbeing strategy.

BSBXCS402 - Promote workplace cyber security awareness and best practices

1. Develop cyber security awareness in work area.

2. Support effective cyber security practices in work area.

3. Review cyber security awareness in work area.