Certificate III in Business (Customer Engagement)
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
The BSB30120 Certificate III in Business (Customer Engagement) is a 12 month blended learning program consisting of 13 units (with up to 12 months to complete). It includes 13 x virtual workshops (approximately 2 per month) with each session followed by self-directed learning time, i.e. eLearning, readings, negotiated activities, work related projects.
Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.
There are no entry requirements. It is expected that applicants will be able to read, write and communicate to the level required in the workplace. An applicant’s Language, Literacy and Numeracy (LLN) is screened during the enrolment process. If an applicant requires additional support for their LLN skills, this is reviewed on case-by-case basis.
Learners must have computer skills and a computer with a working camera and microphone, MS Office, and a reliable connection to the internet to participate in this course (for workshop participation, eLearning, research and assignment purposes).
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Successful completion of all units of competency will result in the award of a nationally recognised BSB30120 Certificate III in Business (Customer Engagement) from the Business Services Training Package.
Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for the units of competency they have been deemed competent in.
Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.
This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.