Performance Management and Staff Development
The courses include (Each session is 4 hours) :
SESSION 25 - Interviewing and Attracting High Performers
- The challenges of recruitment in the current market
- Different types of interviews
- The 5-point interview plan to fill any position faster
- Preparing and planning for the interview
- Using Behavioural Interviewing questions
- Strategies to establishing rapport
- Describing your culture to ensure a fit for your organisation
- Selling your organisation to the candidate
- Finding out what they aren’t telling you
- Understanding laws relating to recruitment & selection
- Evaluating and selecting the final candidate
SESSION 26 - Managing Ongoing Performance
- Where does responsibility for performance lie?
- What are we managing? – more than just the technical skills
- Signs that a performance problem is developing
- What to do if you think you may have a performance problem
- When should you correct declining performance?
- Giving feedback – your strengths and weaknesses
- Overcoming resistance to feedback
- Guidelines for giving behavioural feedback
- How to receive feedback – creating a feedback culture
- Causes of poor performance
- Setting the performance objectives
- Following up reinforcing the behaviour and skills
SESSION 27 - Running Effective Performance Appraisals
- Why conduct performance appraisals?
- Selling the vision and dealing with expectations
- What goes wrong – common appraisal errors
- Planning effective feedback
- Identifying positive performance – put the ‘praise’ back in ‘appraise’
- Differentiating the causes of non-performance from the symptoms
- Preparing for the meeting – the interview framework
- Keeping the appraisal focussed and on track
- Setting goal areas and agreeing upon the required performance
- Writing Key Performance Indicators
- Building action plans and milestones
- Evaluating the results achieved
- Providing the necessary follow-up action to support performance appraisal meetings
SESSION 28 - Motivating Yourself and Your Team
- The benefits of motivated staff
- Using intrinsic vs. extrinsic motivators
- What people want
- 10 ways to reward
- Maslow and the implications of motivational theory
- The misconceptions regarding money!
- The importance of being valued
- Dealing with de-motivated employees
- Personal motivation – where are you going?
- Where are you now?
- Your limiting beliefs
- Setting clear, well defined goals
- Plan of action
SESSION 29 - Coaching as a Business and Management Tool
- Self-assessment for the manager as a coach
- Coaching as a tool for accelerated development
- The core elements of business coaching
- Coaching skills and competencies
- Coaching education – what to tell your staff
- Building technical skills and psychological readiness
- The Behavioural Coaching Cycle
- Informal coaching – coaching when you see a need
- 10 Step Formal / Contractual coaching
- Identifying who would benefit from coaching
- Addressing distorted thinking and self-limiting beliefs
- Dealing with emotions and resistance
- The coaching toolkit
SESSION 30 - Financial Understanding for Non Accountants
- Introduction to financial statements: content, terminology and relationships
- The balance sheet, profit and loss, and cash flow statements
- Overview of accounting “rules”
- Accounts receivable – valuation and recognition of bad / doubtful debts
- Inventory – cost accounting and implications for company profitability
- Market valuation and accounting for depreciation
- Borrowings – interest and principle loan obligations
- Profit and loss statements – revenue and expense recognition
- EBIT, EBITDA – calculation methods
- Cash flow classification – operating, investing and financing
- Ratio analysis – liquidity, management efficiency, financing, profitability
- Case studies calculations and discussion