Performance Management and Staff Development

The courses include (Each session is 4 hours) :

SESSION 25 - Interviewing and Attracting High Performers

  • The challenges of recruitment in the current market
  • Different types of interviews
  • The 5-point interview plan to fill any position faster
  • Preparing and planning for the interview
  • Using Behavioural Interviewing questions
  • Strategies to establishing rapport
  • Describing your culture to ensure a fit for your organisation
  • Selling your organisation to the candidate
  • Finding out what they aren’t telling you
  • Understanding laws relating to recruitment & selection
  • Evaluating and selecting the final candidate

SESSION 26 - Managing Ongoing Performance

  • Where does responsibility for performance lie?
  • What are we managing? – more than just the technical skills
  • Signs that a performance problem is developing
  • What to do if you think you may have a performance problem
  • When should you correct declining performance?
  • Giving feedback – your strengths and weaknesses
  • Overcoming resistance to feedback
  • Guidelines for giving behavioural feedback
  • How to receive feedback – creating a feedback culture
  • Causes of poor performance
  • Setting the performance objectives
  • Following up reinforcing the behaviour and skills
SESSION 27 - Running Effective Performance Appraisals

  • Why conduct performance appraisals?
  • Selling the vision and dealing with expectations
  • What goes wrong – common appraisal errors
  • Planning effective feedback
  • Identifying positive performance – put the ‘praise’ back in ‘appraise’
  • Differentiating the causes of non-performance from the symptoms
  • Preparing for the meeting – the interview framework
  • Keeping the appraisal focussed and on track
  • Setting goal areas and agreeing upon the required performance
  • Writing Key Performance Indicators
  • Building action plans and milestones
  • Evaluating the results achieved
  • Providing the necessary follow-up action to support performance appraisal meetings

SESSION 28 - Motivating Yourself and Your Team

  • The benefits of motivated staff
  • Using intrinsic vs. extrinsic motivators
  • What people want
  • 10 ways to reward
  • Maslow and the implications of motivational theory
  • The misconceptions regarding money!
  • The importance of being valued
  • Dealing with de-motivated employees
  • Personal motivation – where are you going?
  • Where are you now?
  • Your limiting beliefs
  • Setting clear, well defined goals
  • Plan of action
SESSION 29 - Coaching as a Business and Management Tool

  • Self-assessment for the manager as a coach
  • Coaching as a tool for accelerated development
  • The core elements of business coaching
  • Coaching skills and competencies
  • Coaching education – what to tell your staff
  • Building technical skills and psychological readiness
  • The Behavioural Coaching Cycle
  • Informal coaching – coaching when you see a need
  • 10 Step Formal / Contractual coaching
  • Identifying who would benefit from coaching
  • Addressing distorted thinking and self-limiting beliefs
  • Dealing with emotions and resistance
  • The coaching toolkit

SESSION 30 - Financial Understanding for Non Accountants

  • Introduction to financial statements: content, terminology and relationships
  • The balance sheet, profit and loss, and cash flow statements
  • Overview of accounting “rules”
  • Accounts receivable – valuation and recognition of bad / doubtful debts
  • Inventory – cost accounting and implications for company profitability
  • Market valuation and accounting for depreciation
  • Borrowings – interest and principle loan obligations
  • Profit and loss statements – revenue and expense recognition
  • EBIT, EBITDA – calculation methods
  • Cash flow classification – operating, investing and financing
  • Ratio analysis – liquidity, management efficiency, financing, profitability
  • Case studies calculations and discussion