Managing Teams and Team Dynamics

The courses include (Each session is 4 hours) :

SESSION 31 - Building Successful Teams

  • Understanding the components of successful teams
  • Recognising why teams do and do not work
  • Accepting how the team environment is changing
  • Making our team work – aligning individual goals
  • “What’s in it for me?” – recognising the value of teamwork
  • What skills are necessary for a successful team
  • Team development – where are we now?
  • Managing the teaming process – how to move forward?
  • Different roles with the team
  • What is my role within the new team?
  • Increasing cooperation and support
  • Building trust and commitment
  • Capitalising on personal and role diversity

SESSION 32 - Running Effective Meetings

  • Three essential meeting stages
  • Meeting preparation
  • Tips for scheduling meetings
  • Team meeting roles (leader, facilitator, recorder, participants)
  • Meeting responsibilities
  • Key steps to developing an agenda
  • SMART objectives
  • Setting the ground rules
  • Keeping the meeting focussed and on track
  •  Meeting minutes
  • Closing a meeting – creating action items
  • Evaluating your meetings
SESSION 33 - Conflict Resolution

  • The psychology of difficult people
  • The consequences of avoidance and poor conflict management
  • What is conflict and confrontation?
  • Constructive conflict
  • Managing disagreements and conflict
  • Emotion vs. logic – why people don’t listen
  • Diffusing anger and emotion
  • Handling with misinterpretation
  • Negotiating the solution process
  • Separating the person from the problem
  • Getting to Win/Win
  • Not taking conflict personally
  • Letting it go – not carrying the conflict and stress with you

SESSION - The Five Behaviours of a Cohesive Team

  • The benefits of building cohesive teams
  • 1. Building Trust – the difference between predictive trust and vulnerability based trust
  • Team behaviours to build trust
  • 2. Mastering Conflict – acceptable and unacceptable behaviours during conflict
  • Engaging in healthy, productive conflict
  • Developing conflict ground rules
  • 3. Achieving Commitment – why teams don’t commit
  • Strategies to achieve commitment
  • 4. Embracing Accountability – consequences of not holding each other accountable
  • How different people respond to feedback and confrontation
  • 5. Focussing on Team Results – how teams get distracted: individual goals, relationships, etc.
  • Taking personal responsibility for collective results
  • Keeping on track – the team scoreboard