BSB20120 Certificate II in Workplace Skills



Successful completion of all units of competency will result in the award of a nationally recognised Certificate II in Skills for Work and Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see

Core Units

BSBCMM211 - Apply communication skills

1. Identify communication requirements.

2. Communicate using verbal and non-verbal communication skills.

3. Draft written communications.

BSBOPS201 - Work effectively in business environments

1. Identify the business context.

2. Work in a team.

3. Develop effective work habits.

BSBPEF202 - Plan and apply time management

1. Organise work schedule.

2. Complete work tasks.

3. Review work performance.

BSBSUS211 - Participate in sustainable work practices

1. Measure sustainable work practices.

2. Support sustainable work practices.

3. Seek opportunities to improve sustainable work practices.

BSBWHS211 - Contribute to the health and safety of self and others

1. Operate safely in own work environment.

2. Operate safely within requirements of own role.

3. Participate in WHS consultative processes.

Elective Units