NRT-LOGO

SIT40422 Certificate IV in Hospitality

PROGRAM OUTLINE:

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

 

Successful completion of all units of competency will result in the award of a nationally recognised SIT40422 Certificate IV in Hospitality the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

 

This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.

Core Units

SITHIND008 - Work effectively in hospitality service

1. Prepare for service.

2. Provide service.

3. Complete operational tasks.

4. Complete end of shift duties.

SITXCCS015 - Enhance customer service experiences

1. Provide a quality service experience.

2. Proactively respond to difficult service situations.

3. Resolve customer complaints.

4. Develop customer relationships.

SITXCOM010 - Manage conflict

1. Identify conflict situations.

2. Resolve conflict.

3. Evaluate conflict resolution.

SITXFIN009 - Manage finances within a budget

1. Allocate budget resources.

2. Monitor financial activities against budget.

3. Identify and evaluate options for improved budget performance.

4. Complete financial and statistical reports.

SITXHRM007 - Coach others in job skills

1. Prepare for on-the-job coaching.

2. Coach colleagues on-the-job.

3. Follow-up coaching.

SITXHRM008 - Roster staff

1. Develop staff rosters.

2. Present and communicate rosters.

3. Maintain rostering records.

4. Evaluate rosters.

SITXHRM009 - Lead and manage people

1. Model high standards of performance and behaviour.

2. Develop team commitment and cooperation.

3. Manage team performance.

SITXMGT004 - Monitor work operations

1. Monitor and improve workplace operations.

2. Plan and organise workflow.

3. Monitor and support team members.

4. Solve problems and make decisions.

SITXWHS007 - Implement and monitor work health and safety practices

1. Provide information on health, safety and security.

2. Monitor safe work practices.

3. Coordinate consultative arrangements for the management of health, safety and security issues.

4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks.

5. Coordinate health, safety and security training.

6. Maintain health, safety and security records and reports.

Elective Units