BSB50420 Diploma of Leadership and Management



Our structured 12-month program reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

The Program is delivered over 12 months using our blended model of delivery which uses a combination of face-to-face and/or virtual workshops and self-paced learning. The Program includes 10 days face-face (12 Units), delivered one day each month over 10 months.  Each session is followed by self-directed learning that includes readings, negotiated workplace activities, work related projects and simulations/scenarios. Learners have up to 12 months to complete their Program.


Our blended delivery model is designed to enable the sharing through learning of leadership and management issues and experiences with likeminded people. The focus of this program is very much on “how to” apply key leadership and management principles into your business or workplace environment.

Successful completion of all units of competency will result in the award of a nationally recognised BSB50420 Diploma of Leadership & Management from the Business Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see

Core Units

BSBCRT511 Develop critical thinking in others

  • Models of critical and creative thinking
  • Assessing individual and team thinking skills
  • Cultivating critical and creative thinking in the workplace through systems
  • Monitoring and improving thinking practices

BSBCMM511 Communicate with influence

  • Identify communication requirements
  • Negotiate to achieve agreed outcome
  • Participate in and lead meetings
  • Make presentations

BSBPEF502 Develop and use emotional intelligence

  • Develop evaluation criteria for emotional strengths and weaknesses
  • Methods for responding to stressors
  • EI in the workplace.
  • Self-assessment of current level of EI
  • Promote development of EI in others

BSBTWK502 Manage team effectiveness

  • Planning for team performance
  • Develop and facilitate team cohesion and teamwork
  • Team communication

BSBLDR523 Lead and manage effective workplace relationships

  • Establish effective workplace processes
  • Delegate, collaborate
  • Identify and address issues
  • Review management of workplace relationships

BSBOPS502 Manage business operational plans

  • Research, analyse and document requirements
  • Develop operational plan
  • Contingency planning
  • Managing resource acquisition
  • Monitor and review operational performance
  • Negotiate variations

Elective Units

BSBLDR522 Manage people performance

  • Develop work plans and allocate work
  • Performance management and review
  • Managing high performers and under performers
  • Managing ongoing performance problems
  • Performance improvement and development plans

BSBPEF501 Manage personal and professional development

  • Manage work goal development
  • Facilitate achievement of work priorities
  • Develop and maintain professional competence

BSBCMM412 Lead difficult conversations

  • Preparation
  • Legislative requirements and codes of practice considerations
  • Facilitate difficult conversation
  • Documentation
  • Review own effectiveness and areas of improvement

BSBOPS505 Manage organisational customer service

  • Establish customer requirements
  • Deliver product and service and monitor team performance against quality and delivery standards
  • Evaluate customer service

BSBSTR501 Establish innovative work environments

  • Establish innovative work practices
  • Create and implement an innovative environment
  • Share and evaluate innovative ideas and work environment

BSBTWK501 Lead diversity and inclusion

  • Organisational benefits of workforce diversity
  • Review diversity policy and develop procedures
  • Foster respect for diversity in work team
  • Promote the benefits of diversity