ICT50220 | Diploma of Information Technology (Cyber Security)

ICT50220 Diploma of Information Technology (Cyber Security) Apply Now <> Enquire Now PROGRAM OUTLINE: This qualification reflects the role of individuals in a variety of information and communications technology (ICT) roles who have established specialised skills in a technical ICT function. Individuals in these roles carry out moderately complex tasks in a specialist field, working…

SIT50422 | Diploma of Hospitality

SIT50422 Diploma of Hospitality Apply Now <> Enquire Now PROGRAM OUTLINE: Core Units SITXCCS015 – Enhance customer service experiences1. Provide a quality service experience. 2. Proactively respond to difficult service situations. 3. Resolve customer complaints. 4. Develop customer relationships. SITXCCS016 – Develop and manage quality customer service practices1. Develop quality customer service practices. 2. Manage…