This entry level qualification is for people wanting to work in the hospitality industry. It provides a pathway to work in various hospitality settings such as restaurants, clubs, pubs, cafes, coffee shops in roles such as café attendant, catering assistant, food and beverage attendant.
12 units of competency are required to complete the qualification consisting of 6 core units and 6 elective units as shown in the sample program below. The Program is delivered over 3-6 months (depending on learner experience and existing qualifications) using a combination of face-to-face sessions, role plays/simulations, practical demonstrations, and self-directed learning (that may include online learning, readings, workplace activities, work related projects). Learner Guides and Assessments are provided to all learners.
It is expected that applicants will have access to a workplace to complete their practical activities. Practical elements may also be undertaken using simulated activities.
Assessment includes written assessments (at the conclusion of each unit), completion of an on-job log book, and practical demonstrations / observations.
There are no entry requirements but it is expected that learners will be able to read, speak, comprehend and write English to a level required in the workplace. This is screened during the enrolment process.
For further information, please contact email@example.com.
Employers – this qualification can be customised to the needs of your business – please contact us for information.
BSBWOR203 - Work effectively with others
- Develop effective workplace relationships
- Contribute to workgroup activities
- Deal effectively with issues, problems and conflict
SITXCCS003 - Interact with customers
- Greet and serve customers
- Work with others to deliver service
- Provide feedback on customer service
SITHIND002 - Source and use information on the hospitality industry
- Source and use industry information
- Source and use compliance information
- Source and use information on hospitality technology
- Update person and organisational knowledge of the hospitality industry
SITXCOM002 - Show social and cultural sensitivity
- Communicate with customers and colleagues from diverse backgrounds
- Address cross-cultural misunderstandings
SITHIND003 - Use hospitality skills effectively
- Prepare for service
- Provide service
- Complete operational tasks
- Complete end of shift duties
SITXWHS001 - Participate in safe work practices
- Work safely
- Follow procedures for emergency situations
- Participate in organisational WHS practices
SITXFSA002 - Participate in safe food handling practices
- Follow food safety program
- Store food safely
- Prepare food safely
SITXFSA001 - Use hygienic practices for food safety
- Follow hygiene procedures and identify food hazards
- Report any personal health issues
- Prevent food contamination
- Prevent cross-contamination by washing hands
SITHCCC002 - Prepare and present simple dishes
- Prepare for service
- Prepare food
- Present and store food in clean work area
SITHCCC003 - Prepare and present sandwiches
- Select ingredients
- Make sandwiches
- Present and store sandwiches
SITHCCC006 - Prepare appetisers and salads
- Select ingredients
- Select, prepare and use equipment
SITHFAB005 - Prepare and serve expresso coffee
- Organise coffee workstation
- Select and grind coffee beans
- Advise customers and take espresso coffee orders
- Extract and monitor quality of espresso
- Undertake milk texturing process
- Serve espresso coffee beverages
- Clean espresso equipment
Successful completion of all units of competency will result in the award of a nationally recognised SIT20316 Certificate II in Hospitality the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.
This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.