Diploma of Leadership and Management

A leading business management qualification that is highly regarded throughout Australia

BSB51918 Diploma of Leadership and Management

Our structured 10-month program reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

Program Outcomes:


At the completion of this Program, you will have learned how to:

  • Develop the skills you need to communicate effectively with colleagues and teams
  • Equip yourself with models and frameworks to tackle everyday management challenges
  • Strengthen your ‘hard skills’, like managing poor performance, being more directive and solving problems permanently.
  • Develop the technical knowledge to manage projects and implement strategic operational plans.
  • Develop your people skills through a journey of self-discovery and learning to recognise their team’s communication/behavioural/learning styles.


The Program is delivered over 10 months using our blended model of delivery which uses a combination of face-to-face / workshops (including specialised Masterclass Sessions), on-line learning (though our Learning Management System known as eSPACE) and self-paced learning. The Program includes 9 days face-face (12 Units), delivered one day each month.  Each session is followed by self-directed learning time that includes readings, negotiated workplace activities, work related projects and simulations/scenarios to be completed online.

Our blended delivery model is designed to enable the sharing through learning of leadership and management issues and experiences with likeminded people. The focus of this program is very much on “how to” apply key leadership and management principles into your business or workplace environment.

The courses include:


Lead & Manage Effective Workplace Relations

Unit/s Content
  • BSBLDR502 Lead and manage effective workplace relationships
  • Lead and manage in a contemporary workplace.
  • Building rapport
  • Handling difficulties

Communicating for Results

Unit/s Content
  • BSBLDR513 Communicate with influence
  • Communicating for results
  • Interpersonal Influencing skills
  • Influencing your listener

Building Emotional Intelligence

Unit/s Content
  • BSBLDR511 Develop and use emotional intelligence
  • Identify the benefits of EI
  • EI in the workplace.
  • Self assessment of current level of EI

Leading High Performance Teams

Unit/s Content
  • BSBWOR502 Lead and manage team effectiveness
  • Planning for team performance
  • Stages of team development
  • What leadership style is best?

Managing Performance

Unit/s Content
  • BSBMGT502 Manage people performance
  • Performance appraisal process
  • Managing high and under performers
  • Managing ongoing performance problems

Recruit Select and Induct Staff

Unit/s Content


  • BSBHRM405 Support the recruitment, selection and induction of staff


  • BSBWOR501 Manage personal work priorities and professional development


  • Key steps of recruiting for growth
  • Screening applicants
  • Conduct an effective interview
  • Select the best candidate


  • Personal Effectiveness
  • Building resilience and balance
  • Professional development

Unleashing your creativity through innovation and continuous improvement

Unit/s Content
  • BSBINN502 Build and sustain an innovative work environment


  • BSBMGT516 Facilitate continuous improvement
  • Build a culture of innovation and continuous improvement within your team
  • Lead continuous improvement systems and processes
  • Manage opportunities for further improvement

Project Management and Operational Planning

Unit/s Content
  • BSBPMG522 Undertake project work


  • BSBMGT517 Manage Operational Plan
  • The triple constraint
  • Five phases of a project
  • The key elements of operational planning

Creating Service Excellence

Unit/s Content
  • BSBCUS501 Manage Quality Customer Service
  • Creating service excellence
  • Understanding customer expectations
  • Resolving complaints

Successful completion of all units of competency will result in the award of a nationally recognised BSB51918 Diploma of Leadership & Management from the Business Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.


This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.


This qualification is approved for Vet Student Loans (VETSL). A VETSL is a Commonwealth loan that continues to be a HELP debt due to the Commonwealth until it is repaid. VETSL will not be approved for students who do not meet eligibility requirements. For more information and eligibility requirements see https://www.bsilearning.edu.au/vet-student-loans.