This qualification reflects the role of individuals working in a range of customer service roles such as Customer Service Officer, Call Centre Operator, Client Contact Officer (Customer Service), Information Services Officer, Information Officer, Telemarketer. It include duties such as working with multiple communication channels, providing excellent customer services, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical product and/or service advice and capturing data.

 

12 units of competency are required to complete the qualification consisting of 4 cores and 8 electives as shown below, delivered over 4 months (14 days face to face delivered one day per month over 16 weeks).  Each workshop is followed by self-directed learning that may include readings, workplace activities, work related projects.

 

Learners are provided with Learner Guides and Assessments.

For further information, please contact info@bsilearning.com.au.

 

Employers – this qualification can be customised to the needs of your business – please contact us for information.

 

Successful completion of all units of competency will result in the award of a nationally recognised BSB30215 Certificate III in Customer Engagement from the Business Services Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

 

This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see http://www.bsilearning.edu.au/funded-training/smart-and-skilled