BSB30115 | Certificate III in Business

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BSB30115

Certificate III in Business

PROGRAM OUTLINE:

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

The BSB30115 Certificate III in Business is a 6 month blended-learning program consisting of 12 modules (with up to 12 months to complete). It includes 12 x virtual workshops (2 per month) with each session followed by self-directed learning time, i.e. readings, negotiated activities, work related projects.

Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.

There are no entry requirements. It is expected that applicants will be able to read, write and communicate to the level required in the workplace. An applicant’s Language, Literacy and Numeracy (LLN) is screened during the enrolment process. If an applicant requires additional support for their LLN skills, this is reviewed on case-by-case basis.

Learners must have computer skills and a computer with a working camera and microphone, MS Office, and a reliable connection to the internet to participate in this course (for workshop participation, research and assignment purposes).

For further information, please contact info@bsilearning.com.au.

The Program Units (1 core, 11 elective units):

BSBWHS302 - Apply knowledge of WHS legislation in the workplace

Determine the legal framework for WHS in the workplace
Contribute to activity that reflects WHS legislative requirements
Keep up-to-date with legislation and relevant publications

BSBCMM301 - Process customer complaints

Respond to complaints
Refer complaints
Exercise judgement to resolve customer service issues

BSBCUS301 - Deliver and monitor a service to customers

Identify customer needs
Deliver a service to customers
Monitor and report on service delivery

BSBDIV301 - Work effectively with diversity

Recognise individual differences and respond appropriately
Work effectively with individual differences

BSBFLM303 - Contribute to effective workplace relationships

Seek, receive and communicate information and ideas
Encourage trust and confidence
Identify and use networks and relationships
Contribute to positive outcomes

BSBFLM312 - Contribute to team effectiveness

Contribute to team outcomes
Support team cohesion
Participate in work team
Communicate with management

BSBITU306 - Design and produce business documents

Select and prepare resources
Design document
Produce document
Finalise document

BSBITU312 - Create electronic presentations

Prepare to create presentation
Create presentation
Finalise presentation

BSBITU314 - Design and produce spreadsheets

Select and prepare resources
Plan spreadsheet design
Create spreadsheet
Produce intermediate-level charts
Finalise and present spreadsheets

BSBWOR301 - Organise personal work priorities and development

Organise and complete own work schedule
Monitor own work performance
Co-ordinate personal skill development and learning

BSBWRT301 - Write simple documents

Plan document
Draft document
Review document
Write final document

BSBXCM301 - Engage in workplace communication

Plan workplace communication
Undertake routine communication
Participate in workplace communication

Successful completion of all units of competency will result in the award of a nationally recognised BSB30115 Certificate III in Business from the Business Services Training Package.

Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for the units of competency they have been deemed competent in.

Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.