Franchisee Management Development Program

Client - Foodco

Context

Foodco is a leading food and coffee franchise business retailer.  Through their three brands, Muffin Break, Jamaica Blue and Dreamy Donuts, they have more than 420 retail outlets throughout seven countries.  Foodco uses their proven systems and processes to ensure the business success of all of their franchisees.  These franchisees come from a wide range of industries and business experience.  Critical to the success of their franchise is the ability to manage the store and its people, as well as serving excellent food and coffee.

Objective

Foodco engaged BSI to identify and develop the key skills needed by franchisees opening their first store. Through a process of consultation and getting to know their business, brands and stores BSI prioritised the management skills necessary for success and to help them avoid the common mistakes many retail businesses face.

Deliverables

BSI developed customised face to face management workshops that were seamlessly integrated into the Foodco CORE induction and training programs.  Franchisees received a range of tools and management skills focusing on staff development and engagement.  They developed the skills they need to effectively drive change, deliver feedback, motivate their staff, build an effective team environment within their stores and of course manage relationships to build a positive, customer focussed culture.

Outcome

The BSI programs have been well received by all participants and the application of the skills has driven the success of the individual stores. This has led to a fruitful Foodco and BSI partnership entering its eighth year.

Testimonial

  • "A journey of self-discovery which equipped me with the tools to be able to access self-awareness and better hone into my ability to be socially aware. The program also taught me how to better manage my interactions with those around me in order to achieve the behaviours I would like to see them exhibiting. Our facilitator was great. His energy has been infectious and he has truly been an inspiration to live the learnings from the course rather than just participating in an academic exercise."

    Vahini Chetty Holman Webb Lawyers
  • "I get up every time to make the most of opportunities for myself and those under my wings. What makes me most happy is when I read that I have touched someone’s inner self for the betterment of oneself. In particular prisoners who experience the limitations of their lives after leaving prison. If we can help them to turn around the ship and provide a little hope and some self-esteem, then, we have achieved the greater goal of our efforts that makes it all worthwhile and satisfactory for us and the work and effort we put into it.

    Most prisoners are grateful for what we offer and do; they make good students and come to class for the right reasons. This is what fascinates and drives me. I have had 2 fantastic weeks at BWCC and was able to successfully pass 8 new students as competent baristas, some of them were truly outstanding!"

    Mathew Verhoeven Hospitality Trainer, Brisbane Women's Correctional Centre

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