Franchisee Management Development Program

Client - Foodco


Foodco is a leading food and coffee franchise business retailer.  Through their three brands, Muffin Break, Jamaica Blue and Dreamy Donuts, they have more than 420 retail outlets throughout seven countries.  Foodco uses their proven systems and processes to ensure the business success of all of their franchisees.  These franchisees come from a wide range of industries and business experience.  Critical to the success of their franchise is the ability to manage the store and its people, as well as serving excellent food and coffee.


Foodco engaged BSI to identify and develop the key skills needed by franchisees opening their first store. Through a process of consultation and getting to know their business, brands and stores BSI prioritised the management skills necessary for success and to help them avoid the common mistakes many retail businesses face.


BSI developed customised face to face management workshops that were seamlessly integrated into the Foodco CORE induction and training programs.  Franchisees received a range of tools and management skills focusing on staff development and engagement.  They developed the skills they need to effectively drive change, deliver feedback, motivate their staff, build an effective team environment within their stores and of course manage relationships to build a positive, customer focussed culture.


The BSI programs have been well received by all participants and the application of the skills has driven the success of the individual stores. This has led to a fruitful Foodco and BSI partnership entering its eighth year.


  • "I get up every time to make the most of opportunities for myself and those under my wings. What makes me most happy is when I read that I have touched someone’s inner self for the betterment of oneself. In particular prisoners who experience the limitations of their lives after leaving prison. If we can help them to turn around the ship and provide a little hope and some self-esteem, then, we have achieved the greater goal of our efforts that makes it all worthwhile and satisfactory for us and the work and effort we put into it.

    Most prisoners are grateful for what we offer and do; they make good students and come to class for the right reasons. This is what fascinates and drives me. I have had 2 fantastic weeks at BWCC and was able to successfully pass 8 new students as competent baristas, some of them were truly outstanding!"

    Mathew Verhoeven Hospitality Trainer, Brisbane Women's Correctional Centre
  • "For me this has been the best training I have received in a very long time I have learnt a great deal in the last 6 months and will continue to learn. I really enjoyed Steve’s passion and enthusiasm. Keep doing what your doing Steve because it worked on me." 

    Greg Speechley Garmin

BSI Learning © 2013
BSI Learning Institute Pty Ltd
Trading as BSI Learning.
ABN 20 106 311 086
RTO 21371

© Copyright 2016 BSI