Case Studies

BSI Learning creates real change, because, to paraphrase Robert Frost, we do not teach, we awaken. The change we achieve is not limited to skills development, but it includes changes in mindset, choices and attitudes. These changes are very difficult to attain. Yet at BSI Learning, we have and will continue to achieve the goals of our clients outside of ticking a competency box.

Read some of our latest case studies.


VET in Prisons

BSI Learning’s Vocational Education Training (VET) in Prisons program is a joint initiative between the QLD Corrective Services and the QLD Department of Education, Training and Employment.

Client - PRP Diagnostic Imaging

BSI Learning Trainers and Coaches improve patient relationships as well as teamwork within clinics.

Client - Griffith Hack 

BSI Learning Trainers and Coaches improve client relationships and satisfaction levels.

Client - Foodco

BSI Learning Trainers and Coaches drive the success of franchisees and their employee engagement.

Client - The NSW Aboriginal Land Council

BSI Learning empower community leaders to improve the welfare of Aboriginal people.

Client - Queensland Correctional Services

BSI Learning reduces recidivism rates in QLD by changing the mindset of prisoners through the Pathways2Employment program - offering continuity of support from custody to community.

Client - Ku-Ring-Gai Council

BSI Learning Trainers and Coaches improve external and internal customer service and change the organisational culture.

Client - Hope Foundation

BSI Learning Case Managers change the mindset and lives of women who previously thought there was no way out of their dangerous lifestyle.


  • “BSI Learning is the contracted service provider delivering the Advance2Work (now Pathways2Employment) Program in the Townsville region since 2002. Consultants from BSI Learning provide the Advance2Work service to prisoners pre-release at Townsville Correctional Centre and Townsville Women’s Correctional Centre.

    BSI Learning also delivers the Indigenous Mentoring Program in Townsville. The Indigenous Mentoring Program is an extension of the Advance2Work Program, whereby Indigenous participants receive more intense case management and mentoring.

    BSI Learning have achieved good outcomes in all stages of the Advance2Work and the Indigenous Mentoring Program.”

    Keiren Bennett Director, Offender Rehabilitation and Management Services Specialists Operations Queensland Corrective Services
  • "I get up every time to make the most of opportunities for myself and those under my wings. What makes me most happy is when I read that I have touched someone’s inner self for the betterment of oneself. In particular prisoners who experience the limitations of their lives after leaving prison. If we can help them to turn around the ship and provide a little hope and some self-esteem, then, we have achieved the greater goal of our efforts that makes it all worthwhile and satisfactory for us and the work and effort we put into it.

    Most prisoners are grateful for what we offer and do; they make good students and come to class for the right reasons. This is what fascinates and drives me. I have had 2 fantastic weeks at BWCC and was able to successfully pass 8 new students as competent baristas, some of them were truly outstanding!"

    Mathew Verhoeven Hospitality Trainer, Brisbane Women's Correctional Centre

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